Privacy Policy

At Route Wise Limited, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website. We occasionally update this policy, so it's a good idea to check back regularly.

What We Collect

Here's the type of information we may gather:

• Browsing Information: As you visit our website, we track things like pages you view, resources you access, and other details like your location or how you interact with the site.
• Information You Give Us: This includes anything you voluntarily share, like when you sign up for updates or make a purchase.
• Communications: If you contact us for any reason, we'll keep a record of what you share.
• App Data: If you've downloaded our apps, we may collect anonymous location data when you're near driving test centers. This helps improve the routes we provide in the app.

Cookies

Cookies are small files that get stored on your computer when you visit websites. They help us understand how you use our site and improve your experience. The data from cookies is purely statistical and won't personally identify you.

You can choose to disable cookies in your browser settings if you prefer. Keep in mind, some third-party advertisers on our site may use cookies too, which we don't control. These are only activated if you click on their ads.

How We Use Your Information

We use your information to make sure we provide you with the best possible service. Here's how we might use it:

• To Respond to You: We'll use your details to answer your inquiries or fulfill your requests.
• To Share Updates: If you've given consent, we may send you information about new products or services we think you might like.
• To Keep You Informed: We'll notify you about any changes to our website, services, or products.

If you've bought from us before, we might suggest similar products or services. With your permission, we could also share your details with trusted third parties who offer products we think may interest you. You can always change your mind and withdraw consent at any time.

Data Storage

We store your data within the European Union, but in the future, we may need to move it outside the EU for processing. By providing your personal data, you're agreeing to this transfer. We take all the necessary steps to ensure your data stays secure.

However, please note that sending data over the internet isn't completely secure. While we do our best to protect your information, we can't guarantee complete safety during transmission.

When We Share Your Information

We won't share your personal information unless:

• Business Sale: If we sell all or part of our business, your data may be transferred to the new owner.
• Legal Reasons: We're required by law to share information in certain cases.
• Fraud Protection: To help prevent or detect fraud.

Third-Party Services

We work with trusted service providers like Amazon Web Services, Microsoft 365, and Bearded Hen Limited to help run our business. These companies may store your data, but we make sure it's protected with things like encryption and secure passwords.

Links to Other Websites

Sometimes, we include links to other websites. Just remember, we aren't responsible for how those sites handle your personal data. Be sure to review their privacy policies before you share any information.

Your Rights Under GDPR

If you'd like to know what personal data we have about you, you have the right to ask. Under GDPR, we may charge a small fee of £11 to cover the cost of providing this information.

Contact Us

If you have any questions about this Privacy Policy or anything else, don't hesitate to get in touch at apps@routewise.co.uk. We're here to help.